Submit a request

Your email address

Contact Phone

Enter Phone Number with Country Code

Customer

Name of the end customer

Customer address

Kindly update the full address of the customer

Site Name

Account holder's site name of where Enlighted's product are installed at. EG: ACME - Mountain View - Building 1

Site status

Subject

Ticket Type

Priority

Product/Application

Purchase Order

*If you do not know the PO#, kindly mention NA

Defective Product Name

Quantity

Please use comma separator ( , ) for multiple products. e.g (10 Sesonrs, 7 CU's, 5 Gateways)

Failure Reason

Shipping Address

Please enter the Shipping Address, where the product needs to be shipped.

Special Instructions

Troubleshooting Steps Taken

Energy Manager Model

Type of Issue

Description

Please enter the details of your request. A member of our support staff will respond as soon as possible.

Attachments

Add file or drop files here

** Additional Note:

Oftentimes, Enlighted Technical Support (Ticket Agent Owner) and or (Ticket Escalation Agent Owner) may require access into the energy manager(s) and or any other related Enlighted product(s) to troubleshoot and or make changes by the request of the facility admin/owner/ticket owner/submitter.

* ONLY FIELD: Data Access Authorization

By selecting "I Agree", I agree to allow Enlighted Technical Support (Ticket Agent Owner) and or (Ticket Escalation Agent Owner) to access "my" organization's (company I work for or represent) Enlighted product(s) which may or may not contain sensitive data. I acknowledge that I am the facility owner and or has admin access of the Enlighted product(s) which were bought and paid for by the organization(s) I work for or represent when submitting this ticket via email(s) (support@enlightedinc.com), web-form through https://support.enlightedinc.com, and or phone support. I understand and grant access to Enlighted Technical Support (Ticket Agent Owner) and or (Ticket Escalation Agent Owner) to help me troubleshoot/make changes for the duration of the life of the ticket until closure and limited to no more than one year.

* ONLY FIELD: Offline Data Access

I understand and “Yes, I Agree” that during troubleshooting/installation process, some technical data such as database data, configurations, and or other files may contain sensitive information that must be exported from the source system and used offline for further analysis to ticket resolution, and with access to staff assisting the Enlighted Technical Support (Ticket Agent Owner) and or (Ticket Escalation Agent Owner). Any other offline data exportation, and or data-sharing must be in a written approval by me (Ticket Owner/Submitter), via email, and or any other form of auditable format. I understand and allow Enlighted Technical Support (Ticket Agent Owner) and or (Ticket Escalation Agent Owner) to export my data and use offline “If Need Be”, to help me troubleshoot/make changes for the duration of the life of the ticket until closure and limited to no more than one year. Upon closure of my ticket, all exported and offline data are to be deleted by Enlighted Technical Support (Ticket Agent Owner) and or (Ticket Escalation Agent Owner).