Every Plugload Controller (PLC) needs to be upgraded to v2.9.6 after installation.
Only registered partners and customers have access to firmware downloads. If you are registered in our database, please sign in and download the latest Plugload firmware image (3538_pl.bin) file and then add the firmware image to Manage. Follow the instructions in Firmware Image Upgrade for Sensors, Gateways, and Plugloads to upgrade the PLC.
If you do not have access, please submit a ticket with Enlighted Support.