Adding Gateways

Gateways forward messages to and from sensors and Manage. You can add Gateways to an on-premise or cloud-hosted Manage server. For the cloud-hosted server, you will have to register the Gateway to the cloud. Please contact Enlighted Support to do that for you.

Before adding a Gateway,

  • Ensure that the organization tree with the required floor and floor plan image exists, and it
    appears in the Facilities left panel. If it does not appear, it means that the floor has not
    been added to Manage. Refer to the article Add a Floor.
  • For each Gateway, the Gateway ethernet cable must be connected to the PoE switch and verify if the PoE switch's and Gateway LEDs are blinking. Refer to the Gateway LED Status in the Install Guide.
  • Verify Gateway network settings. Refer to the article Assigning Network IP Addresses (On-premise Manage). Gateways can either be added manually or automatically discovered and added by Manage. When the customer provides the DHCP address, the Gateways are added manually to Manage.
  • To add Gateways to an on-premise Manage, you need to know the IP and MAC addresses ahead of time. Please coordinate with your IT manager to determine the addresses for all gateways, create an excel file with the MAC and IP addresses, and save it as a .csv file before adding gateways.
  • For Cloud-hosted Manage (EMC), you need only the MAC address since the customer will provide the Gateway IP addresses via their own DHCP.

To add Gateways to a floor,

  1. Select the floor in the Facilities tree.
  2. Click on Devices
  3. Click on sub-tab Gateways.
  4. Click on the Add Gateway button.


Add Gateway to an On-prem Manage 

  1. To add a Gateway to an on-premise Manage, enter both the Gateway device's MAC and IP address
  2. To add multiple gateways, click Bulk Upload. Upload the appropriate .csv file that contains both the MAC and IP addresses.
  3. Click Add.


Add Gateway to Manage in the Cloud

To add a Gateway to Manage in the Cloud, you will enter only the MAC address since the customer will provide the IP address. To add multiple gateways, click Bulk Upload. Upload the appropriate .csv file with only the MAC addresses.

After the .csv file is uploaded, review and edit the details if needed to resolve duplicate IP or MAC addresses, and then click Add.


Confirm Gateway is Added

A success message appears confirming that the Gateways are added. It takes about 10-12 minutes for all Gateways to be added to the queue. After the Gateways are added to the list, the status for each Gateway is displayed as follows:    

  • DISCOVERED – Gateway has been added to the queue.
  • PENDING – Gateway is yet to be included in the queue.
  • FAILED – Gateway failed to be added.

If a Gateway has failed, check the IP address and verify cables, network settings. Contact Enlighted Support to ensure that the Gateway has been registered in the cloud for the cloud-hosted server.


You are now ready to discover and commission the Gateways. 

Recommended articles:

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request


Article is closed for comments.