Replacing a Defective ERC Switch

If the red LED on an ERC is on continuously, you will need to return the unit. Please check the procedure for obtaining the Return Merchandise Authorization (RMA).

Replacing a Defective ERC

After receiving the replacement switch, remove the current unit, and install the replacement in its place. Refer to the Enlighted Room Control (WS-2-00) Installation Guide to replace the ERC switch. After installing the ERC switch, perform discovery and commissioning. 

To RMA an ERC,

  1. Select a Floor from the Facilities left panel. 
  2. Click on Devices > Switch > ERCs tab.
  3. Click the Add button a pop-up appears.


  1. Select the Gateway (GW) in the pop-up to communicate with the ERC and click OK. The Commission and Place ERC screen appears.


  1. Press and hold buttons 2 and 4 on the ERC for five seconds until the green LED on the ERC blinks. Refer to the article Adding ERCs.


  1. Click the Start Discovery button. The ERCs are discovered and displayed in the Discovered column.
  2. Select the required ERC from the left pane by clicking on it.


  1. Right-click on the floor plan and select the RMA option. The ERC has been successfully added and commissioned.


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