If you have an issue related to a problem with the app — not your facilities — please contact support.
If your organization uses Facilities/Work Requests, you can use the app to let your local facilities team know that something in your workspace needs attention.
There are two starting points for the request flow: 1) via a Homepage card, or 2) from the Map view. Both paths open the Facility Services Request popup.
|
Homepage Card |
Map |
|---|---|
|
When you scroll to your Facility Service Request card, you can click Begin facility service request to start your request. |
When you click on a zoned area on the map that is configured for Work Requests, you can then click the Work Request icon in the map popup to start your request. |
Make a work/facilities request
NOTE: The text within the request flow may be different for your organization. Screenshots are shown as examples only.
- Complete the Requestor Information.
- If your organization uses Delegate Booking, you can submit a request on behalf of someone else.
- Select location where the service is required. Depending on your location, this field may say Building, Floor, Property, etc.
- In most cases, the Property field is pre-populated by the user’s current building. For SRE building objects that have more than one physical location, the user will need to make a selection. This setting is specified in the configuration. Optionally, a Space description can be added.
- Click Continue to Request Details.
- Complete Request Details. Selections will be unique to your organization and to the workspace.
- Select the Type and Category.
- If you select Other category,you will be required to add Additional Details in the next step.
- Click Continue to Additional Details.
- Complete Additional Details, as needed.
- This step is optional, unless you selected Other category in the previous step.
- Enter details that will help your facilities team understand your request.
- Click Continue to Add Photos, which are optional.
- Optional: Add photos, as needed.
- You can add up to five photos.
- If enabled, you may submit your request anonymously.
- Click Submit Request.
- A message displays, confirming your work request.
- Your facilities team will receive the request in their work-order system.
Comments
Article is closed for comments.